Senior Site Reliability Engineer

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Today, Ricardo is the largest online marketplace in Switzerland with over 2.3 million listed items and more than 4 million users. For more than 20 years, we have helped our users to find a new home for their idle objects. Ricardo is the paradise of bargain hunters, the happiness of collectors, and therefore second-hand is our DNA.

While you were reading this text, four articles have already been sold on our platform. 

You will be part of Ricardo Engineering, a remote-friendly department of 50 engineers located in three countries (Zug, Switzerland - Belgrade, Serbia - Sophia Antipolis, France). We work cross-functionally, with around five teams active on different topics at once. 

As a Site Reliability Engineer at Ricardo you’ll help us to provide a reliable, secure, and easy to use platform for all engineers. Working with the platform should be easy and fun, it prevents mistakes and helps software engineers to make the right decisions. The infrastructure provided is scalable and can adapt to the future needs of Ricardo.

For this position, we are hiring remote (EU), in France or in Serbia.

What we are looking for

We're a group of seven engineers with a diverse skill set. Besides the usual tools for infrastructure management we have a few internal tools, written in Go and Python, which we distribute within the team. We are looking for someone with experience in either language, who will be a primary maintainer for one of those tools and has a solid foundation with troubleshooting systems.
In addition, you know your way around Linux and know how to debug an issue. For example you should know how to debug dropped network connections on our Kubernetes clusters. 
The command line is where you feel comfortable. When you get stuck you don’t shy away from using man. 
Are you a CKA? Great! If not, that's ok too. You do know your way around Kubernetes, ideally you've run Istio in production before (we do it since version 1.0).
You strive to reduce toil and you don't have to be told what to do. When you notice a problem, you don't look the other way; you either fix it or come up with a plan. You are curious and want to understand how things work. You are not afraid to ask for help and you are willing to help other engineers.

SRE is a complex role and there are many different areas of expertise. Nobody can know everything but you should be familiar with some of the tools and technologies in the following list: Terraform, CI/CD, Helm, GitOps, Artifactory, Docker, Tracing, Prometheus, Logging, Windows, Istio, Thanos, Keycloak, GCP, Kafka, Cloudflare (WAF), Kubernetes, SLOs.

How do we work

At Ricardo we work in six weeks cycles and so does the SRE team. Work is usually assigned to two people so that you always have a sparring partner and it gives us the flexibility to pair when needed. It is also a great way to share the knowledge in the team. We regularly have short (15-30min) internal tech talks, where we show each other what we worked on and we’ve Hackdays.  Because the bidding on Ricardo never stops, we have to keep the lights-on 24/7. For that we have a mature on-call organization. Joining the on-call rotation is voluntary but as an SRE you should be willing to join the rotation when needed.

Why work for Ricardo?

Ricardo is a service with a positive impact on the world. Reducing waste by giving idle items a new home is a cornerstone of sustainability. Today there are already over four million people using Ricardo but we are not done yet. We are working hard on making it easy for everyone to participate.
We have modern tech-stack and interesting challenges ahead. We know that keeping up with technology is no easy feat, which is why we have dedicated training and conference budgets for every engineer. 
Running a web service used by millions of people 24/7 can be draining, which is why we have generous vacation policies and everybody has access to Headspace for Work. 
We’ve been a distributed company since long before Covid, therefore working remotely is normal on our team.
If you prefer to work from an office, ours are modern and have areas to focus and to relax. Of course, there are free coffee and healthy snacks at your disposal!

Additional information

  • Remote status

    Fully remote

Or, know someone who would be a perfect fit? Let them know!

Veljka Dugoševića
11000 Beograd Directions View page

Valbonne, France

1300 Route des Crêtes
06560 Valbonne Directions View page

Workplace & culture

We share, learn, party, ship, fail and succeed together (not necessarily in that order).

We believe in healthy living and offer free flow of fresh fruit and other healthy snacks, and replenish our Felfel fridge every day with tasty and nutritious meals. During lunch hours there's the opportunity to do all kinds of different sports - just 5 minutes from our main office which is located in Zug, a short train ride away from Zurich or Lucerne.

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